Finding the RIGHT person
The world of employment is changing and so is the unemployment rate, in some sectors we are seeing mass unemployment owing to out dated industries closing or new technology being deployed like we have never seen before. However, at the same time we’re also in an era where new technology is creating huge amounts of job opportunities and opportunities to become your own boss.
With jobs being created and new positions needing to be filled it’s tough to know who to hire, especially when a vast amount of people have some sort of degree or higher education training but maybe not specifically fitted around this new role or opportunity. On top of that there are those who haven’t had the opportunity to gain a higher education or extended training, but who time and time again become stars in their company or set up new entrepreneurial companies. All these people want to find a better opportunity and to move themselves up the ladder of life improvement.
So, how to find that person? How can data help? Let us take an example of how data can help. In this case we will use a delivery driver vs an office person both at company X. On paper the score for traditional qualifications are clear, the office worker is better ‘qualified’. But who is better suited? Who would be more reliable? When it counts, who will come through for a customer?
Let’s think laterally for a moment, let us put aside doing the normal CV qualification test, let us consider what other traits you could be looking for. Most managers would like to hire honest, reliable, hard-working and trust worthy individuals. If you find these people and again apply training, potentially you will have someone you can rely on.
Company X has both office and delivery staff, but what does their data say about them? Anyone who has been involved in delivering goods will know how much data is needed and collected to run the company flawlessly and having the right staff at the sharp end is crucial.
Delivery driver. Company X will know how often the driver’s deliveries are on time and how many deliveries are late. Company X will also know how many deliveries the driver does in a day, depending on certain circumstances such as bad weather this may vary. Company X will have data on the driver’s customer service abilities as most drivers are rated by some sort of system and are the ones who actually say hello to customers every day. Company X will trust the driver with confidential details regarding their customers and cash transactions. We at Company X are good at delivery and we use this data every day to measure performance.
In comparison, office staff for company X’s offices are equipment with a technology-based clocking in and out system via magnetic door card opening system which collects data. But they don’t use this data for performance measuring such as on-time, lateness and productivity. How on time are the office staff at company X? How often staff leave the office for a tea or cigarette break. But we at company X are a relaxed friendly company we don’t mind, we have well ‘qualified people’.
All of the above are excellent qualities to have in an individual but how does the company really use this data for the benefit of the individual? Does company X use this data to profile candidates when looking to fulfil new roles or to bring new talent into the company? Are the days of starting in the post room and working your way up over?
When a new position comes up or becomes free there is an opportunity to use more data points to find the right person for the job and to make Performance and Productivity scores across the whole company so that you can compare ‘service’, ‘loyalty’, ‘going that extra mile’ on all employees. This creates an opportunity to find and notice that ‘star’ in your business that has the right temperament to DELIVER and one day become the new CEO.
We have CV’s for our education but nothing on our trust or reliability.
Data Analytics can change that. At TonkaBI we are well acquainted with the what it takes to look at your data and deliver results for you. Building and scoring KPIs and integrating data is what TonkaBI does.
tags #recruitment #dataanalytics